Return Policy

Return & Refund Policy

Last Updated: August 2026

At Beauty N Treats, we carefully check orders before dispatch. We want every customer to receive the correct product in good condition.

Because our products include skincare, food and confectionery, return eligibility differs depending on the product category.

1. When Can You Request a Return or Refund?

A return, replacement or refund may be considered when:

You received the wrong product.
The product is damaged during delivery.
The product is defective.
The product is expired.
A product or item included in your confirmed order is missing.
The product received is materially different from the product ordered.

All claims are subject to verification.

2. IMPORTANT — Check Your Package During Delivery

Customers are strongly advised to check the package while the delivery agent is present.

If you notice:

Broken or damaged packaging
Opened/tampered package
Wrong product
Missing product
Visible leakage or severe physical damage

please notify the delivery agent immediately and contact Beauty N Treats.

Where possible, please take clear photos/videos before or during opening.

3. Complaint Time

Any issue should be reported within 24 hours of delivery, and preferably while the delivery agent is still present.

For delivery-time damage, wrong product or visibly tampered packaging, failure to report the issue during delivery may affect return/replacement eligibility.

4. Korean Beauty Products

Eligible:

Wrong product
Damaged product
Defective product
Expired product

Conditions:

Product must be unused.
Original packaging should be retained.
Seal/sticker should remain intact where applicable.
Clear photo/video evidence may be requested.

Change of mind is generally not eligible for return/refund.

For hygiene and safety reasons, opened or used skincare/cosmetic products generally cannot be returned unless the issue is verified as a product defect or another eligible issue.

5. Pickles & Food Items

Because pickles and other food products are consumable items, they are subject to stricter return conditions.

Eligible cases may include:

Wrong product
Damaged product
Expired product
Leakage or serious packaging damage
Product received in an unsafe/unacceptable condition

Food products will generally not be accepted for return after the seal has been opened, the product has been consumed/tasted, or the product has been altered or improperly stored after delivery.

Change of mind is not eligible for food returns.

6. Chocolates & Confectionery

Eligible cases may include:

Wrong product
Damaged product
Expired product
Severe packaging damage affecting the product

Opened, consumed or tampered chocolate/food products are generally not eligible for return.

Minor cosmetic changes to chocolate caused by temperature or transportation may not necessarily indicate that the product is defective.

7. Non-Returnable Situations

Returns/refunds generally do not apply when:

The customer simply changes their mind.
The product has been opened or used without an eligible defect.
Food has been opened, tasted or consumed.
Damage occurred due to improper storage or misuse after delivery.
The customer provided an incorrect address or contact information.
The customer refuses delivery without an eligible reason.
The product was altered, damaged or tampered with after delivery.
Required evidence is not provided where verification is necessary.

8. Return Approval

After receiving the complaint and necessary evidence, Beauty N Treats may review the issue.

If approved, we may offer:

Replacement: A replacement product may be sent, subject to availability.

Refund: If replacement is not possible or appropriate, a refund may be issued.

9. Refund Method

Refunds for prepaid orders will normally be processed through the original payment method or another mutually agreed method.

For COD orders, the refund method will be communicated after the return/refund is approved.

Applicable payment, transaction or service charges may be non-refundable where they have already been incurred and are not recoverable.

10. Refund Processing Time

Approved refunds will generally be processed within 7–10 working days after the refund decision and completion of any required verification/return process.

The actual time required for the money to appear in the customer's account may depend on the bank, card issuer or payment service provider.