FAQS
Frequently Asked Questions
1. What is Beauty N Treats?
Beauty N Treats is an online lifestyle store offering Korean beauty products, pickles, chocolates, sweet treats and selected complementary products.
2. Where is Beauty N Treats located?
We are an online-based business located in Dhaka, Bangladesh and deliver throughout Bangladesh.
3. Do you deliver outside Dhaka?
Yes. We deliver across Bangladesh, subject to courier coverage.
4. How long does delivery take?
Dhaka: 1–3 working days.
Outside Dhaka: 3–5 working days.
5. What payment methods do you accept?
We accept Cash on Delivery, bKash, Nagad, Visa/Mastercard and Bank Transfer. Applicable charges may apply to certain payment methods.
6. Are your Korean skincare products authentic?
We source our products from trusted suppliers and take reasonable measures to ensure product authenticity and quality.
7. Can I return a skincare product if I simply don't like it?
Generally, no. Change-of-mind returns are not normally accepted for skincare products. Eligible returns may apply to wrong, damaged, defective or expired products.
8. Can I return a pickle after opening it?
Generally, no. For food safety and hygiene reasons, opened, tasted or consumed food products are not eligible for return unless otherwise determined for an eligible issue.
9. What if I receive the wrong product?
Please notify the delivery agent immediately and contact us as soon as possible. We may request photos/videos for verification.
10. What if my package is damaged?
Please inspect the package in front of the delivery agent. If it is visibly damaged, opened or tampered with, inform the delivery agent and contact Beauty N Treats immediately.
11. How long do I have to report a problem?
Please report any issue within 24 hours of delivery, preferably while the delivery agent is still present.
12. Can I cancel my order?
You may request cancellation before your order is dispatched. Once dispatched, cancellation may no longer be possible.
13. How will I receive my refund?
For prepaid orders, refunds are generally processed through the original payment method or another agreed method. COD refunds will be handled through an appropriate method communicated by our customer service team.
14. How long does a refund take?
Approved refunds are generally processed within 7–10 working days, subject to verification and the processing time of the relevant payment provider.
15. Can product packaging look different from the website photo?
Yes. Manufacturers may update packaging or product presentation. Minor differences in packaging do not necessarily mean the product is different or counterfeit.
16. How can I contact Beauty N Treats?
Phone/WhatsApp: 01627989333
Email: [email protected]
Website: www.beautyntreats.com
